Privacy policy.

This privacy policy explains how MAK Commercial Solutions Ltd, trading as Mersey Stairlifts ("we", "us", "our"), collects and uses your personal information when you contact us or use our website. We are committed to protecting your privacy and handling your data openly and lawfully.

Who we are

Mersey Stairlifts is a trading name of MAK Commercial Solutions Ltd, a company registered in England and Wales (company number 15108650). Our registered office is at 8 Helsby Road, Liverpool, L9 4SH. We are the "data controller" responsible for your personal information.

If you have any questions about this policy or your data, you can contact us at info@merseystairlifts.co.uk or on 07484739900.

What information we collect

We only collect information we need to respond to your enquiry and provide our services. Depending on how you contact us, this may include: your name; your phone number; your email address; your home address (for example, so we can arrange a survey or installation); and any details you choose to share about your enquiry, such as information about your staircase or your circumstances.

Because of the nature of what we do, you may sometimes share information relating to health or mobility. We treat this information with particular care and only use it to advise on and provide the right stairlift solution for you.

We collect this information when you complete a contact or callback form on our website, send us an email, or speak to us on the phone.

How we use your information, and our legal basis

We use your information to respond to your enquiry, arrange and carry out a free home survey, prepare a quotation, supply and install your stairlift, and provide aftercare, servicing and support. We may also use it to keep records of the work we have done and to meet our legal and regulatory obligations.

Under data protection law, we rely on the following legal bases: taking steps at your request before entering into a contract, and performing our contract with you, when we act on your enquiry and carry out work for you; our legitimate interests in running and improving our business, provided these do not override your rights; and, where health-related information is involved, we handle it on the basis that it is necessary for the services you have asked us to provide. We will not use your information for marketing unless you have agreed to this, and you can opt out at any time.

Website analytics and cookies

Our website is built on Squarespace and uses cookies and similar technologies. Squarespace sets certain cookies that are necessary for the site to work and to keep it secure, and it also collects basic analytics about how visitors use the site.

We also use Google Analytics to help us understand how people find and use our website, so we can improve it. Google Analytics sets cookies and collects information such as the pages you visit, roughly where in the world you are, and the type of device and browser you use. This information is used in an aggregated way and is not used by us to identify you personally.

You can control or refuse cookies through our cookie banner where shown, and through your browser settings. For more information about how Google uses data, see Google's own privacy resources.

Who we share your information with

We do not sell your personal information to anyone. We only share it where necessary to provide our services or to meet our legal obligations. This may include: service providers who help us run our business, such as our website platform (Squarespace) and Google Analytics; stairlift manufacturers or suppliers, where we need to order a made-to-measure product for you; and public authorities or advisers where we are legally required to share information.

Any providers who process data on our behalf are required to keep it secure and to use it only for the purposes we specify.

International transfers

Some of our providers, such as Squarespace and Google, may store or process data outside the UK. Where this happens, we take steps to ensure your information continues to be protected to the standards required by UK data protection law.

How long we keep your information

We keep your information only for as long as we need it. If you make an enquiry but do not go ahead, we will keep your details for a reasonable period and then delete them. If you become a customer, we keep records for longer so we can provide aftercare and meet our legal, tax and warranty obligations.

How we keep your information safe

We take appropriate measures to protect your personal information against loss, misuse and unauthorised access, and we limit access to those who need it to do their job.

Your rights

Under UK data protection law you have a number of rights over your personal information, including: the right to be told how your data is used; the right to access a copy of the data we hold about you; the right to have inaccurate data corrected; the right to have your data deleted in certain circumstances; the right to restrict or object to how we use your data; and the right to data portability. To exercise any of these rights, please contact us using the details above. We will respond within the timescales required by law.

Complaints

If you have a concern about how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date below.

This policy was last updated on 02/07/2026.